FAQ - Frequently Asked Questions
What materials do you use for your jewelry?
We only work with high-quality precious metals. Our silver collection is crafted from solid 925 Sterling Silver. Our gold pieces are made of 18k Gold Vermeil - a thick layer of 18-karat gold bonded over a solid 925 Sterling Silver base, ensuring long-lasting luxury.
How do I find my correct ring size?
📏 Not sure about your size? Check our Size Guide to find your perfect fit in less than 2 minutes. If it’s not a match, we offer easy 14-day exchanges.
Will the jewelry tarnish or change color?
Our jewelry is built for durability. To prevent tarnishing, our silver pieces are finished with a Rhodium plating, and our gold pieces feature a thick Vermeil layer. While all precious metals require care, your LYVÉ pieces are designed to maintain their brilliance far longer than standard plated jewelry.
What does the 2-year warranty cover?
We stand behind our quality. Our 2-year warranty covers all manufacturing defects and issues with the gold plating or silver finish under normal wear. If your jewelry doesn't meet our high standards, we will replace it at or refund your purchase.
How long does shipping take and can I return items?
Orders are typically processed within 24–48 hours. Shipping within Germany takes 2–6 business days. You can return unworn items in their original packaging within 14 days. (Note: For hygiene reasons, earrings must have an unbroken seal to be eligible for return).
